Whether it's a worker's compensation case, commercial mediation, or design and implementation of a new risk management program or business strategy, The Resolution Path forces the questions of value and results at all stages and levels of participation. Too many dispute resolution processes have lost focus on the results, creating additional costs with little or no return. According to one study, less than 3% of the civil cases are resolved at trial, yet millions of dollars are spent preparing for a fight that rarely occurs. While the costs of maintaining the fight continue to rise, smart companies and individuals are opting for a better way: The Resolution Path.
Some cases may require certain steps be taken before mediation becomes the most effective resolution tool. Perhaps a deposition needs to be taken, a motion filed, benefits started or terminated. While each of these steps are different, when a company or an individual is of the resolution mindset or on The Resolution Path, the underlying question, "Will this action, step or decision bring me any closer to the value resolution offers?" is the filter for all decisions.
Resolution always seeks to maximize value by taking only those steps that are effective in reaching resolution. To travel this path and receive the value it delivers, one must never let value be sacrificed at the altar of efficiency. In the world of business, we often chase efficiency in the belief that value flows from higher (and measurable) levels of it. The Resolution Path challenges this myth, recasting the question in terms of value and effectiveness. Efficiency is an objective metric of how one's efforts rate. The more you do in less time or with fewer resources, the higher your efficiency rating. But this scale ignores the relationship between value and results. Value is almost always subjective to some degree, and while sometimes loosely correlated with efficiency, it bears more of a relationship to the hard-to-measure concepts of effectiveness and outcomes.